HR and Operations Manager (Internal)

Job Description

  • Location: Worthington, Ohio
  • Type: Direct Hire
  • Job #6114

HR & Operations Manager (Full-Time)
Portfolio Creative & Stafford Technology

Position Overview:
This cross-functional role focuses on communication, process optimization, and the execution of all operational activities across the company. As a steady force within the organization, you will unite internal and external functions, teams, and roles to achieve P&L results and deliver on the business plan. You will lead the operations team, including HR & Admin, Marketing, and Finance, while managing vendor relationships, risk management, and process efficiency. This role is approximately 80% execution and 20% management.

Position Type:

  • Salaried / Full-Time

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We are ACED = Accountable + Curious + Ethical + Driven
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Key Responsibilities:

  1. Lead, Manage, Accountability (LMA):

    • Use actionable KPI metrics to ensure the operations team meets performance expectations.
    • Lead the HR & Admin, Marketing teams, and outsourced Finance resources.
    • Serve as a member of the Leadership Team (LT) and actively participate in LT meetings and Team L10 meetings.
    • Provide training and development to operations team members.
  2. Report and Review Metrics:

    • Update and review weekly company KPI reports.
    • Review company P&L monthly.
    • Create new reports or research data as needed for management.
    • Identify potential issues and recommend solutions.
  3. HR & Operations Projects:

    • Monitor changes to laws, policies, or regulations and ensure compliance.
    • Maintain and distribute compliant employee handbooks and documents.
    • Lead audits, reporting, and business insurance renewals.
    • Oversee additional employee needs (e.g., FMLA, extended leave).
  4. Ongoing HR Task Execution:

    • Act as the internal expert on HR laws, processes, and regulations.
    • Oversee weekly HR processes, including payroll, benefits administration, and employee onboarding/offboarding.
    • Serve as a backup for HR-related processes when needed.
  5. Client Contract Management:

    • Review and approve client-provided contracts for HR and insurance requirements.
    • Track and maintain client-specific contract requirements and expiration dates.
  6. Benefits Renewal Process:

    • Lead the benefits renewal process, working with brokers and presenting recommendations to leadership.
    • Oversee open enrollment meetings and processes.
  7. Support Internal Hiring:

    • Manage internal hiring processes, including job descriptions, prescreens, interviews, and onboarding.
  8. Vendor & Technology Management:

    • Act as a company Administrator for internal systems.
    • Build and maintain relationships with vendors and suppliers.
    • Monitor and manage vendor contracts and renewal dates.
  9. Optimize Company Processes:

    • Ensure company processes are current, efficient, and followed by all employees.
    • Collaborate with the Leadership Team to streamline and improve processes.
  10. Remove Obstacles to Growth:

    • Stay informed about industry trends and help execute the company’s growth strategy.
    • Act as the internal EOS champion, ensuring the team leverages EOS tools and best practices.

Success Metrics:

  • Compliance with all HR, legal, insurance, and client requirements.
  • Timely completion of operations tasks, including payroll, onboarding, and HR processes.
  • Positive feedback from internal and external stakeholders regarding HR and operational support.
  • Company processes are optimized and adhered to.
  • Internal team is trained and updated on relevant industry changes.

What You Bring:

  • Must-Haves:

    • Associate’s or Bachelor’s degree, or equivalent work experience.
    • 5+ years of professional experience.
    • 2+ years of management-level experience with a proven ability to lead a team.
    • Experience in business operations, HR administration, payroll, and legal compliance.
    • Strong interpersonal and communication skills across all platforms.
    • Organized, detail-oriented, and capable of managing multiple projects.
    • Technically proficient, especially with database and payroll systems, and advanced in MS Office Suite.
  • Bonus Skills:

    • HR certification (CSP, SHRM, HRCI, etc.).
    • Experience in technology or creative industries.
    • Participation in teamwork-focused extracurricular activities or organizations.

Decision-Making Authority:
This role requires independent judgment in implementing HR policies, evaluating third-party suppliers, and solving issues related to payroll, onboarding, and client contracts. You will have input on personnel decisions and process improvements.


Physical & Mental Requirements:

  • Ability to use a phone, computer, and participate in meetings regularly.
  • Sit or stand for up to 8 hours per day in an office environment.
  • Occasionally travel to in-person meetings or events.

This role offers an exciting opportunity for a detail-oriented professional to optimize and lead operational functions within a dynamic company. If you're driven by process improvement and leadership, we'd love to hear from you!

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