- Location: Worthington, Ohio
- Type: Direct Hire
- Job #6114
HR & Operations Manager (Full-Time)
Portfolio Creative & Stafford Technology
Position Overview:
This cross-functional role focuses on communication, process optimization, and the execution of all operational activities across the company. As a steady force within the organization, you will unite internal and external functions, teams, and roles to achieve P&L results and deliver on the business plan. You will lead the operations team, including HR & Admin, Marketing, and Finance, while managing vendor relationships, risk management, and process efficiency. This role is approximately 80% execution and 20% management.
Position Type:
- Salaried / Full-Time
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We are ACED = Accountable + Curious + Ethical + Driven
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Key Responsibilities:
Lead, Manage, Accountability (LMA):
- Use actionable KPI metrics to ensure the operations team meets performance expectations.
- Lead the HR & Admin, Marketing teams, and outsourced Finance resources.
- Serve as a member of the Leadership Team (LT) and actively participate in LT meetings and Team L10 meetings.
- Provide training and development to operations team members.
Report and Review Metrics:
- Update and review weekly company KPI reports.
- Review company P&L monthly.
- Create new reports or research data as needed for management.
- Identify potential issues and recommend solutions.
HR & Operations Projects:
- Monitor changes to laws, policies, or regulations and ensure compliance.
- Maintain and distribute compliant employee handbooks and documents.
- Lead audits, reporting, and business insurance renewals.
- Oversee additional employee needs (e.g., FMLA, extended leave).
Ongoing HR Task Execution:
- Act as the internal expert on HR laws, processes, and regulations.
- Oversee weekly HR processes, including payroll, benefits administration, and employee onboarding/offboarding.
- Serve as a backup for HR-related processes when needed.
Client Contract Management:
- Review and approve client-provided contracts for HR and insurance requirements.
- Track and maintain client-specific contract requirements and expiration dates.
Benefits Renewal Process:
- Lead the benefits renewal process, working with brokers and presenting recommendations to leadership.
- Oversee open enrollment meetings and processes.
Support Internal Hiring:
- Manage internal hiring processes, including job descriptions, prescreens, interviews, and onboarding.
Vendor & Technology Management:
- Act as a company Administrator for internal systems.
- Build and maintain relationships with vendors and suppliers.
- Monitor and manage vendor contracts and renewal dates.
Optimize Company Processes:
- Ensure company processes are current, efficient, and followed by all employees.
- Collaborate with the Leadership Team to streamline and improve processes.
Remove Obstacles to Growth:
- Stay informed about industry trends and help execute the company’s growth strategy.
- Act as the internal EOS champion, ensuring the team leverages EOS tools and best practices.
Success Metrics:
- Compliance with all HR, legal, insurance, and client requirements.
- Timely completion of operations tasks, including payroll, onboarding, and HR processes.
- Positive feedback from internal and external stakeholders regarding HR and operational support.
- Company processes are optimized and adhered to.
- Internal team is trained and updated on relevant industry changes.
What You Bring:
Must-Haves:
- Associate’s or Bachelor’s degree, or equivalent work experience.
- 5+ years of professional experience.
- 2+ years of management-level experience with a proven ability to lead a team.
- Experience in business operations, HR administration, payroll, and legal compliance.
- Strong interpersonal and communication skills across all platforms.
- Organized, detail-oriented, and capable of managing multiple projects.
- Technically proficient, especially with database and payroll systems, and advanced in MS Office Suite.
Bonus Skills:
- HR certification (CSP, SHRM, HRCI, etc.).
- Experience in technology or creative industries.
- Participation in teamwork-focused extracurricular activities or organizations.
Decision-Making Authority:
This role requires independent judgment in implementing HR policies, evaluating third-party suppliers, and solving issues related to payroll, onboarding, and client contracts. You will have input on personnel decisions and process improvements.
Physical & Mental Requirements:
- Ability to use a phone, computer, and participate in meetings regularly.
- Sit or stand for up to 8 hours per day in an office environment.
- Occasionally travel to in-person meetings or events.
This role offers an exciting opportunity for a detail-oriented professional to optimize and lead operational functions within a dynamic company. If you're driven by process improvement and leadership, we'd love to hear from you!