ABOUT THE ROLE:
- Columbus, OH
- Mostly remote, some onsite visits required – local candidates preferred
- Part-Time (based on candidate's availability)
- Short-Term Contract (~4-6 weeks)
Our client is seeking a UX Consultant for a short-term strategic engagement focused on auditing and optimizing the Services section of their website. This is a non-execution role — the consultant will deliver findings and recommendations, which internal teams will implement. The focus is on improving navigation, content hierarchy, and user flow clarity to reduce friction and drive more service conversions.
The consultant will meet with internal stakeholders to gather insights and present deliverables, so strong communication, presentation, and client-facing skills are essential. Prior consultancy experience is preferred.
ABOUT OUR CLIENT:
Our client is a leading technology retailer offering a wide range of consumer electronics, computers, and services. With a commitment to exceptional customer service and a robust in-store and online experience, they help customers navigate technology solutions with confidence.
DAILY RESPONSIBILITIES:
- Conduct a comprehensive UX audit of the Services section
- Meet with stakeholders to gather insights and present recommendations
- Deliver findings in actionable reports and presentations
- Develop a revised site map and information architecture (IA)
- Recommend navigation improvements to streamline menus, filters, and categories
- Create guidelines for content hierarchy and prioritization
- Map service flows to identify bottlenecks and propose solutions
- Review mobile UX to ensure consistency and usability across devices
REQUIRED SKILLS:
- 5+ years of UX experience, with a focus on audits, IA, and user journeys
- Proven consultancy or client-facing track record
- Strong communication, presentation, and stakeholder engagement skills
- Ability to work independently and manage short-term projects
- Strong portfolio showcasing UX audits or strategic UX deliverables
- Availability for occasional onsite meetings in Columbus, OH
- Responsive and communicative during normal business hours (EST)
ABOUT US:
Portfolio Creative is an award-winning women-owned specialized staffing and recruiting company providing talent in the digital, marketing, and creative industries. We work with clients in several states, and employ candidates in and outside of Ohio. Please note, we do not have the ability to work with candidates outside of the U.S.
Portfolio Creative is an equal opportunity employer. We strive to have a diverse and inclusive workforce and are committed to ensuring all employees are recruited, assigned, and employed on a nondiscriminatory basis.
Job Number: 8463
