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Illumination Bureau Podcast
Questions about hiring or getting your next creative role? Catherine and Kristen come to the rescue with 100+ episodes of the Illumination Bureau podcast. Read more here about the podcast and why it was started.
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Think your career path is already charted? Think again. Kristen and Catherine talk about getting to know the real you, your strengths, your weaknesses, and how that can lead to a career that you love.
EPISODE #2: PERSONAL INVENTORY
Do you have what it takes to get to the next step in your career or does that candidate have potential? Catherine and Kristen talk about potential and personal inventory.
Click here for the personal inventory worksheet
EPISODE #3: RESUMES 101
Your resume will only be looked at for about 6 seconds. Catherine and Kristen talk about what you need to have on your resume to get noticed.
Click here for the resumes 101 worksheet
EPISODE #4: EVEN MORE RESUMES
The “devil is in the details” of a resume. Kristen and Catherine give you tips to help to keep your resume from going directly to the trash.
EPISODE #5: SENDING IT OUT
How does your resume get to the correct person? Catherine and Kristen discuss getting your resume in the right hands to get you a real shot at your next job.
EPISODE #6: PRESENTING YOUR WORK
There are so may ways to present your portfolio, which one is the best for you? We are talking about the strategy of a great portfolio and how to show yourself in the best light for the job that you want.
EPISODE #7: MAKING CONNECTIONS
You are way more connected than you think you are. Listen to some of the strategies you can use to connect to the right person in a job search.
EPISODE #8: GETTING AN EDGE BY DOING RESEARCH
In this podcast, we discuss how knowing more is better when it comes to applying for a job and being interviewed.
EPISODE #9: THE INTERVIEW
You’ve made it! You have been granted an interview for a job. These are the do’s and don’ts about how to win them over and stay in the running.
EPISODE #10: THE OFFER
You’ve got the job and now have been made an offer! Is it what you expected? Here are some tips on negotiating your starting salary in a way that is a win for you and for your new employer. You will learn that there is more to negotiate than the salary and how to get the most out of any offer.
EPISODE #11: MAKING THE LEAP TO FREELANCER
Have you ever thought about freelancing? In this Episode, we give you a snapshot of what it is like to take that leap and how you can set yourself up for success.
EPISODE #12: KONDO YOUR CAREER
The Netflix show “Tidying Up with Marie Kondo” has become a sensation in helping people clean the clutter and get organized in their home. In this podcast, we are talking about how you can “Kondo” your career and get it back to “sparking joy” in your life.
EPISODE #13: MAKING THE MOST OF YOUR JOB
Sometimes we know immediately that we made a mistake taking a certain job. Sometimes we figure it out later. Good news is, it might not be as bad as you think if you can make the most of the situation.
EPISODE #14: SIDE HUSTLES
What is a ‘side hustle’ and how can you have a successful one? We will share what we know about this way to work and how it can benefit you and your career.
EPISODE #15: CONTRACT EMPLOYEES
More and more companies, big and small, are using contract employees. Listen to how you can tap into this workforce solution and most of all, how to go about it legally.
EPISODE #16: ASKING FOR A RAISE
Has it been a while since you have received a raise? Do you think you need to be compensated more for more responsibility? This podcast will tell you about the strategy of asking and doing it at the right time to get the results you want.
EPISODE #17: GETTING PAID WHAT YOU ARE WORTH
People need to be paid fairly for their talents. If you are negotiating a salary or hourly rate you need to know what you are asking for. While it can be difficult, this podcast will help you to ask for what you are worth.
EPISODE #18: SETTING AND KEEPING GOALS
Do you struggle with hitting goals? In this podcast we offer a few tips to help you achieve your goals and perhaps shoot higher then you thought you could. Get your checklist ready!
EPISODE #19: PERSONAL BRAND AUDIT
Do you know how people see you? The way that you interact with people, the way you dress, and what you value are all your “brand.” In this episode, we will talk about your “personal branding” and how it affects your relationships. And yes, you can change it!
EPISODE #20: BENEFITS AND PERKS
Not all candidates are driven by salary. Sure they will always take more pay, but what if you could offer them something else that they value? This episode talks about how you can attract great talent to your company even if you don’t offer the highest salary.
EPISODE #21: INVITING JOB DESCRIPTIONS
How can your job posting compete with all of the others? Your job description can be basic or it can really get someone interested in your company. This podcast will tell you exactly how to get more engagement when doing a job search.
EPISODE #22: NETWORKING FOR INTROVERTS
Is the idea of networking a painful thought? If you struggle with networking, this podcast will help you get over some of the awkwardness and maybe turn it into something you can enjoy.
EPISODE #23: WORKPLACE CULTURE
Let’s talk about workplace culture. It can make you love your job or hate it. If it’s your company, it reflects what you believe. And sometimes it goes off the rails, so this podcast talks about where you are or what you created might not be what you want.
EPISODE #24: HIRING AN INTERN
Do you want to help the youth of America? Hire an intern! In this podcast, we are sharing with you how we have found interns and well as how to make it a great experience. Plus, you will hear from our intern as she shares some tips from her perspective.
EPISODE #25: MARKETING ON A BUDGET
If you are a start-up or an established company, marketing is one of the best ways to grow your business but sometimes you don’t have a huge budget for it. In this podcast, we will talk about how we did some effective marketing whether we had the budget to do it or not. (Spoiler: we’ve never had a big budget for marketing)
EPISODE #26: CONTINUING EDUCATION
When we were children, back-to-school time was a very big deal but just because you are older it doesn’t mean you have to stop learning. In this podcast, we talk about how continued learning keeps us challenged and current both in our careers and in life.
EPISODE #27: 5 STAGES OF GRIEF OF A JOB LOSS
Losing a job, no matter the circumstances can be difficult and we grieve for our loss. In this podcast, we will talk about the very real feelings we have about job loss and how to get past the hurt and get back in action!
EPISODE #28: MENTORSHIP
One of the best things you can do is get a mentor or two. But once you have one, how does the relationship work? If you are looking for a mentor or looking to be one, this podcast will provide you with some great tips in order to make the most the time you spend together.
EPISODE #29: DO YOU LOVE YOUR VENDOR?
Vendors can be the very worst or they can save your life. Do you struggle with your vendor only because you have always used them? In this podcast we talk about how a vendor relationship should be and what the expectations are for both parties.
EPISODE #30: EOS
Running your business can be as easy as E, O, S. Every company has growing pains, this podcast talks about the Entrepreneurial Operating System and how it can cure what ails you.
EPISODE #31: AGEISM
Don’t be intimidated by younger candidates and don’t disqualify candidates because of age. In this podcast, we talk about how to compete when you are over 40 (yikes) and how an older candidate can be the perfect fit for your team.
EPISODE #32: WHY DO PEOPLE LEAVE? ASK!
Why do people leave your company? Ask! The exit interview can be a painful process but it can also help you figure out where your problems are. This podcast contains some ideas to get the answers you want…or sometimes don’t want
EPISODE #33: WINNING THE INDEPENDENT CONTRACTOR GAME
Does using an independent contractor make you nervous because you are unsure about the rules of the game? Maybe you are using one…or many… and are at risk of breaking some of the rules without even knowing. We are hoping that the podcast will offer some clarity to how you can win the independent contractor game and avoid penalties and additional taxes.
EPISODE #34: HIRING FOR CULTURE
Are you offering new employees frills or a great culture? This podcast talks beyond the ping-pong tables and craft beer and gets to why your great work culture might not be everyone’s great work culture.
EPISODE #35: HIRING FOR CULTURE
Are you offering new employees frills or a great culture? This podcast talks beyond the ping-pong tables and craft beer and gets to why your great work culture might not be everyone’s great work culture.
EPISODE #36:UNDERSTANDING UX/UI
Curious about UX/UI or are you simply too afraid to ask what it is? Kristen Harris sits down with Ramona Nichols, Founder at Inspired Creatives Studio, to talk about what exactly UX/UI is as well as define the differences, the skills required, and how to get the results you want.
EPISODE #37 ATTRACTING CANDIDATES TO YOUR COMPANY
When trying to attract candidates is your company really that attractive? You may think they should be happy to be there, but the truth is, there are more choices for candidates. This podcast talks about the “turn-offs” that can occur when people apply to your company.
EPISODE #38: FAKE IT TIL YOU MAKE IT
You have probably heard the term, “fake it til you make it!” This podcast is about how you can interpret that term into one that works for you.
EPISODE #39: NEW YEAR’S WORK RESOLUTIONS
In this podcast, we are rethinking resolutions and changing them into goals that can be achieved.
EPISODE #40: 60 SECONDS AND YOU’RE HIRED
First impressions are everything. Interviews can be won and lost in a matter of 60 seconds. This podcast will give you tips on how to make a great impression as the person being interviewed AND as the person conducting the interview and how to course-correct if it starts to fall apart.
EPISODE #41: THE IMPORTANCE OF HAVING A MENTOR
Everyone should have a mentor and in this podcast, we will tell you why and how to find the one that works for you.
EPISODE #42: HOW YOUR RESUME SHOULD TELL A STORY
A resume needs to be interesting, perhaps captivating. This podcast will talk about how your resume needs to tell YOUR story and do so in a way that really gets the hiring manager to see you as the next person in their company’s tale.
EPISODE #43: SOFT SKILLS
A resume can lay out what a person’s skillsets are but what about soft skills? We have been hearing a lot about soft skills and this podcast shines a light on what sort of things you need to find out before you toss that resume into the circular file. It also talks about finding out if you have the soft skills people are looking for.
EPISODE #44: COLLABORATIVE WORKSPACES
Open workspaces, cubicles, and offsite… we are all working differently. In this podcast, we talk about how working differently doesn’t mean that we can’t all be working more collaboratively.
EPISODE #45: REMOTE WORK TIPS FOR EMPLOYERS
As an employer, have you ever wondered if your remote workers were actually working? In this podcast, we share some tips on how you can trust your team to produce great work even when they are working from home.
EPISODE #46: TIPS FOR WORKING FROM HOME
If you have always worked from home or if this is your first time, this podcast will give you a few tips on how you can better your experience and make that work relationship stronger.
EPISODE #47: VIDEO CONFERENCING
Video conferencing is still considered a very new technology but with these tips, you can look like a pro during your next virtual meeting.
EPISODE #48: 5 FAVORITE TOOLS FOR STRESS REDUCTION
We are all human and we all experience stress. Here are five of our favorite ways to reduce stress that we hope you can start using today.
EPISODE #49: AN INTERVIEW WITH CLAIRE CODER
With so many companies going through reinvention right now and finding ways to give back we wanted to take an opportunity to talk to a founder that is doing just that. In this podcast, you will hear from Aunt Flow founder, Claire Coder and hear how she has pivoted her business to not only meet a new demand but to give back in a time of need.
EPISODE #50: DOWN MARKET? DOUBLE-DOWN ON YOUR MARKETING EFFORTS
People tend to let go of all of their marketing plans in an economic downturn. In this podcast, we talk about why this is the time to double-down on your marketing efforts.
EPISODE #51: JOB TRANSITION SERVICES
It is never a typical job search when a person in advertising and marketing loses their job. This podcast is all about how typical career resources may not be everything a creative person needs to get back to work.
EPISODE #52: CAREER GAPS
Career gaps happen for a variety of reasons. In this podcast, we talk about how to discuss career gaps in a job interview.
EPISODE #53: ALWAYS KEEP HIRING
Career gaps happen for a variety of reasons. In this podcast, we talk about how to discuss career gaps in a job interview.
EPISODE #54: THE WORLD IS A CANVAS
Career gaps happen for a variety of reasons. In this podcast, we talk about how to discuss career gaps in a job interview.
EPISODE #55: NETWORKING IN THE NEW NORMAL
When something like a pandemic strikes, no one wants to buy anything. This podcast talks about how to stay in touch with clients and potential clients when no one wants to hear your sales pitch.
EPISODE #56: STAYING SHARP WHEN LAID-OFF
Laid-off or furloughed? No time to sleep in, you need to get busy! In this podcast, we talk about what you need to start doing to get ready for the next step in your career.
EPISODE #57: HIRING MORE DIVERSE CANDIDATES
Need a little conversation about hiring more diverse candidates in your company? In this podcast, we talk about a few ways that you can change up your search in order to invite more diverse candidates to apply.
EPISODE #58: STAYCATION
The Summer of 2020 is not canceled! Here are some ideas about how you can still create a summer to remember.
EPISODE #59: VALUES VS. CULTURE
When you are hiring the best culture fit are you inadvertently eliminating some really great candidates? In this podcast, we talk about how hiring for values vs. hiring for culture may create a more diverse and stronger team.
EPISODE #60: REMOTE NETWORKING
Are you missing people and events? In this podcast, we talk about remote networking and how we can make it effective.
EPISODE #61: CREATE DIVERSITY BY PAYING YOUR INTERNS
Internships are an amazing opportunity for fresh talent and for your business. But you could be missing out on a lot of very talented people if you are not paying your interns. In this podcast, we talk about how paying your interns creates better opportunities for both the student and your business.
EPISODE #62: PIVOT OR RESTRUCTURE
In this podcast, we will discuss pivoting and the possibility of restructuring your business as customers are wanting goods and services in a different way.
EPISODE #63: FLEXIBILITY TO KEEP EMPLOYEES
How has working from home been for you and your team? More and more employees are wanting the flexibility of working at the office, at home, and everywhere else. This podcast talks about how you are only going to be able to get and keep the best employees with flexibility.
EPISODE #64: ELIMINATING THE EXCESSIVE
Does leaving the house 5 days of the week now seem excessive? How about putting on shoes? Our personal lives have changed just as much as our business lives and in this podcast, we talk about business practices that now seem excessive.
EPISODE #65: GROW YOUR BUSINESS WITH VIRTUAL EMPLOYEES
Virtual employees were always possible but now employers and employees are embracing the idea. In this episode of the podcast, we talk about adding humans for business growth without any chairs.
EPISODE #66: MAKING THE JUMP TO CREATIVE TECH
Looking to stay current in creative? Creative jobs are requiring more tech skills and in this podcast, we will not only explain what creative tech is but how that leap really isn’t as far as it looks.
EPISODE #67: SOME REMOTE WORKERS ARE NEVER COMING BACK
People have been enjoying the flexibility to work from home so much, they are not going back to the office. This podcast talks about how offering flexibility will help attract the best candidates and keep the team you have.
EPISODE #68: BEING FOUND ON LINKEDIN IS GOOD BUSINESS
When networking has been reduced to almost nothing, how do people find you? Say what you want about LinkedIn, it is still the #1 business place to network. No profile? You don’t exist. But if you do have one, this podcast will talk about how people can find you for business with just a few updates.
EPISODE #69: CONTROLLING WHAT YOU CAN
Are you finding that isolation is wearing on you? In this podcast, we talk about how to feel less lonely when working from home and controlling what you can in your little bit of the world.
EPISODE #70: 15 YEARS AS A WOMEN-OWNED SMALL BUSINESS
Portfolio Creative was founded 15 years ago and Kristen and Catherine have a few thoughts about starting and owning a business that they hope will be helpful to you or anyone else thinking about taking the leap.
EPISODE #71: 3 DESIGN PRINCIPLES FOR VIRTUAL
Professional up top, casual on the bottom. Presenting yourself well in a virtual meeting is simply embracing your brand. Doing so is easy by listening to this podcast and following these 3 principles of design.
EPISODE #72: NEW LEADERSHIP SKILLS
Circumstances forcing an entire team to work remotely brings out the best in leadership. Those leaders are digging into skills that might not have been required when they took the job. In this podcast, we talk about the leadership skills that are needed now to keep a business moving forward.
EPISODE #73: WHO'S YOUR BOSS?
In the creative industry there are 3 types of employment; you work for someone, you work for yourself, and “other.” In this podcast we talk about all 3 and how you can navigate them all successfully.
EPISODE #74: 15 YEARS OF PORTFOLIO CREATIVE
15 years is a long time and Catherine and Kristen never get tired of answering the questions of how they got started and what has their journey been like. This podcast episode is about them sharing the journey of Portfolio Creative.
EPISODE #75: HIRING TRENDS
In this episode of the podcast, you will hear about the hiring trends that were shared at the 2020 American Staffing Association conference.
EPISODE #76: TOP ROLES FOR 2021
Curious about what roles you will need to fill in 2021? This podcast covers the top 5 digital roles that businesses will need to consider, as well as what those people can do to keep you current.
EPISODE #77: PLANNING WHEN YOU HAVE NO IDEA WHAT TO PLAN
2020 didn’t go exactly as planned. So how can we plan for 2021? This episode of the podcast is all about how you can collect everything that you do know and try and plan for this coming new year.
EPISODE #78: REMOTE WORK AND KEEPING YOUR CULTURE
Many companies have people working from home. When they packed their files, did they take your culture with them? In this podcast, we talk about keeping your culture intact while your people are not all in the same office.
EPISODE #79: NEW YEAR NEW JOB
We made it past 2020, are you thinking that you need a new job? Depending on your circumstances, now might be the perfect time. In this podcast, we talk about getting yourself ready for the next step in your career in a completely different world.
EPISODE #80: POSITIVE PARANOIA
It is assumed that if you start a business that you are a risk-taker but in most cases, the entrepreneur possesses positive paranoia. In this podcast, we talk about that positive paranoia is and why it is a good thing to have when you sit in the top seat.
EPISODE #81: REPURPOSING CONTENT
Seems like new content is needed every day in order to be successful with online marketing…how do you keep up? You repurpose it! In this podcast, we talk about how you can get a lot of mileage out of a little content by repurposing it into a variety of places to get the most punch!
EPISODE #82:CHAMPAGNE WISHES AND UNICORN DREAMS
A unicorn is 1) a mythical animal typically represented as a horse with a single straight horn projecting from its forehead and 2) something that is highly desirable but difficult to find or obtain. In staffing, we see a lot of requests for the second definition in the form of job descriptions that try and cover too many skillsets. This podcast is all about how to fine-tune that job description to get the perfect fit for exactly what you need.
EPISODE #83:TRANSPARENCY IS IMPORTANT NOW MORE THAN EVER
Just about everyone really likes to know where they are going. That is why in times like these, transparency is important. In this podcast, we talk about why it is crucial to have transparency with your employees and the people you manage.
EPISODE #84: WORLD ART DAY
Miss art? We do too! In this podcast, we talk about World Art Day, why art is important, and how you can get more of it in your life.
EPISODE #85: MAKING THE NEW NORMAL A BETTER NORMAL
Positive things can happen in a pandemic? We believe that they can, and in this podcast, we talk about positive things that have occurred in business and what we think we need to keep on doing.
EPISODE #86: ART OF THE WRITTEN WORD
This month is Poetry Month and while we don’t place poets we do appreciate words. In this podcast, you will learn why words are important and why sometimes you need to get the right type of writer to find the right kind of words for your message.
EPISODE #87: CATCHING UP WITH THE DIGITAL REVOLUTION
Think that you have fallen too far behind in the digital revolution? In this podcast, we talk about how and where you can brush up on those skillsets you have and learn a few new tricks for the digital needs of companies today.
EPISODE #88: SECRET RECIPE TO FINDING THE RIGHT GRAPHIC DESIGNERS
When you want to make a special dinner you follow the right recipe. When you look for designers you also need to follow the right recipe. In this podcast, we talk about what you need to find that perfect Graphic Designer to create your perfect project.
EPISODE #89: AVOIDING HIGH EMPLOYEE TURNOVER
Afraid of employee turnover? In this podcast, we talk about why employees leave and how you can keep your turnover down by understanding what your people need.
EPISODE #90: DR. ERIKA PRYOR AND HER INFINITE WISDOM
In this podcast, we welcome a special guest, Dr. Erika Pryor of EPiC Creative + Design. Dr. Pryor talks about getting beyond job rejection, identifying opportunities, strategically approaching job roles, and closing your own skill gap.
EPISODE #91: THE NEW OFFICE
With our pandemic numbers down we are looking at what is next for the workplace and there are a lot of things going on. In this podcast, we talk about the different ways that people are structuring their work environment and what Portfolio Creative has chosen to do going forward with its staffing and recruiting.
EPISODE #92: TECH JOBS ARE CREATIVE JOBS
Are the jobs in marketing changing? Yes and no. Same talent, different software, as things are going more digital the need for real creative talent couldn’t be stronger. In this podcast, Kristen and Catherine talk about how your talents can match up to new roles that we are seeing today.
EPISODE #93: ONBOARDING REMOTE WORKERS
Companies are embracing the work-from-home employee and freelancer, which means onboarding is different. In this podcast, Catherine and Kristen talk about onboarding in a work-from-home world.
EPISODE #94: DIGITAL MARKETING FRENZY
In this podcast, Kristen and Catherine talk about what roles in marketing are the hottest and what you may be missing from your own team to have more marketing success.
EPISODE #95: THE GREAT RESIGNATION
You have probably heard about “The Great Resignation,” but are you really ready for it? People are switching jobs like never before and if you think that your company will not be affected, you could be greatly mistaken. I this podcast, Catherine and Kristen talk about the stats and about what you can do as an employer right now.
EPISODE #96: ARE YOU FOLLOWING ME?
Who are you following on social media… influencers… friends? What about your recruiter? Seeing a job when it first posts gives you the best advantage in getting your next job.
In this podcast episode, Catherine and Kristen talk about following your recruiter or your favorite company is important as well as why that recruiter may not be thinking about you for the job that they just did post.
EPISODE #97: TIGHT CANDIDATE MARKET
Hasn’t the job market always been pretty tight? Yes, and it is even tighter. Catherine and Kristen will give you a few tips in this podcast to help you find the people you need.
EPISODE #98: STACKS AND STACKS OF RESUMES
You post a job. Then you then get buried in resumes, from great candidates to those that make you question if they even read the job description. You can tackle this yourself or you can delegate it to a recruiter. Either way, this podcast will help you cut that pile in half and save time in filling your next open role.
EPISODE #99: THE WAR ON TALENT
Finding talent for your open role has become more challenging than ever. In this podcast, Kristen and Catherine talk about things that you can do to make your offer the best one in today’s market.
EPISODE #100: WOO HOO!
We can’t believe that we have recorded 100 podcasts! In this podcast, Catherine and Kristen review the Top 5 podcasts that you have listened to and why we believe these are very helpful to so many.
EPISODE #101: BUSINESS 101
It’s Episode 101 and Catherine and Kristen mix it up a little by talking about the basics of starting a business based on their experiences. If all goes well, there could be more podcasts with this topic.
EPISODE #102: MAKE THEM AN OFFER THEY CAN’T REFUSE
In this podcast, Catherine and Kristen give tips on how to get a “yes” from the candidate of your choice…and it is more than about the money.
EPISODE #103: WORKING REDEFINED
When talking about where to work companies want one thing and the employees want something else. Based on a couple of surveys, Catherine and Kristen will share with you who wants what and how you can try to make everyone somewhat happy.
EPISODE #104: SO YOU WANT TO WORK REMOTE
You really like the option of working from home. In this podcast Catherine and Kristen talk about how you might be able to convince your employer that remote or hybrid can work great for the both of you.
EPISODE #105: TIMELINE FOR HIRING
Someone is leaving your company and they give you two weeks notice. Today, it is going to take more than 2 weeks to get someone in place. Catherine and Kristen talk about how you can shorten any timeline and get your next great person in place as soon as you can.
EPISODE #106:RECRUITERS ARE PEOPLE TOO
In this podcast Catherine and Kristen demystify the search for candidates and why, sometimes, it takes longer than you think to find just the right person. And it is not for lack of looking.
EPISODE #108:WHAT TALENT IS LOOKING FOR
While finding and hiring the right person for your team can feel like a challenge, it’s really just a match-making process. You’re finding the right fit between what the person wants and needs, and what the company wants and needs. When there is enough alignment…viola!…you have a match. Listen more about what talent are looking for in this episode of the Illumination Bureau.
EPISODE #109: THE MANY SHADES OF HIRING
In this podcast Catherine and Kristen discuss the 3 different ways that you can engage a person to work for you. Simply put, what is the real and legal difference between freelance, contractor, and full time employee?
EPISODE #110: THE BUZZWORDS
People are using buzzwords more than ever before. But do they always mean the same thing? The quick answer is no. In this podcast Kristen and Catherine talk about more recent buzzwords and how you can figure out what is is that people are saying with the hope to apply for a job that fits or finding candidates that are a better fit.
EPISODE #111 : VACATION
In this podcast Catherine and Kristen talk about the importance of vacations and time off and how people, and yes, freelancers too, can make this happen.
EPISODE # 112: RESUME TIPS FOR TODAY
On this episode, hear from our recruiter, Felicia Lilien and how to get that resume right!
EPISODE # 113: 4 THINGS TO DO BEFORE THE END OF THE YEAR
Kristen and Catherine discuss 4 things you can do to make sure the end of your year is a success.
EPISODE # 114: FINDING TALENT IN THE 4TH QUARTER
The holidays are coming soon and so is your need for extra creative talent. Kristen and Catherine cover tips on hiring in the fourth quarter for holiday ramp up.